Elucent Medical announced this month the launch of SmartSupport, an on-demand virtual support platform designed to enhance the procedural experience for clinicians using the EnVisio In-Body Spatial Intelligence System.
SmartSupport offers immediate access to technical and clinical experts via a secure, HIPAA-compliant virtual platform. Whether before, during or after a procedure, SmartSupport allows providers to navigate with continuous guidance from Elucent’s Eden Prairie-based customer support team. The medical technology company is headquartered in Eden Prairie.
“SmartSupport was built with the surgeon in mind. If I need help, I have instant access to the team to help me troubleshoot. I don’t have to be put on hold or wait for someone to call me back. It’s fantastic,” said Dr. Kristalyn Gallagher, a breast surgeon at the University of North Carolina School of Medicine.
SmartSupport features include live remote assistance before, during, or after a procedure; expert help interpreting system data and resolving issues; and secure remote access to technical data for early issue detection.
In addition to virtual assistance, Elucent’s nationwide commercial sales team is available to provide in-person procedural support. These field representatives are clinically trained and work alongside surgeons in the operating room to ensure optimal use of the EnVisio system.
“SmartSupport is more than service – it’s our commitment to be by your side every step of the way,” said Jason Pesterfield, CEO at Elucent Medical. “By integrating virtual and in-person expertise into one seamless platform, we’re not just supporting procedures – we’re elevating the entire surgical experience.”
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